Screened Staff and Experienced Managers Deliver Efficient Services

Guest Reception:

• Greeting guests upon arrival with warmth and professionalism.

• Checking guests in and out of the establishment.

• Providing information about the property, amenities, and local attractions.

• Assisting with luggage and other guest belongings.

Concierge Service

• Assisting guests with restaurant reservations, transportation arrangements, and activity bookings.

• Providing recommendations for local attractions, dining options, and entertainment venues.

• Arranging special requests such as floral arrangements, spa appointments, or tour bookings.

Valet Parking:

• Greeting guests upon arrival and assisting with parking vehicles.

• Retrieving vehicles promptly upon request.

• Maintaining a secure and organized parking area.

Porter Services

• Maintaining cleanliness and orderliness in public areas such as lobbies, entrances, and reception areas.

• Handling deliveries and assisting with guest packages or deliveries.

• Ensuring that common areas are well-stocked with amenities and supplies.

Guest Relations

• Building rapport with guests and ensuring a positive experience throughout their stay.

• Anticipating guests' needs and proactively addressing any concerns or issues.

• Soliciting feedback from guests and implementing improvements based on their suggestions.

Safety and Security

• Monitoring guest activity and ensuring a safe and secure environment.

• Implementing security protocols and procedures to protect guests and property.

• Responding to emergencies and coordinating with emergency services as needed.

Bartenders

Houseman

Warehouse

Banquet Servers

Events Staff

Back of the House

Housekeeping Services:

• Cleaning and sanitizing guest rooms, bathrooms, and common areas.

• Making beds, changing linens, and replenishing amenities.

• Conducting deep cleaning tasks and maintaining cleanliness standards

Kitchen Staff:

• Chefs, cooks, and sous chefs responsible for meal preparation and presentation.

• Kitchen assistants and prep cooks assisting with food prep and organization.

• Dishwashers and kitchen porters responsible for cleaning dishes, utensils, and kitchen equipment.

Food and Beverage Services:

• Bartenders and baristas responsible for preparing and serving beverages.

• Waitstaff and servers responsible for taking orders, serving food, and providing excellent customer service.

• Bussers and food runners assisting with table setup, clearing dishes, and ensuring a smooth dining experience.

Event Staff:

• Event planners and coordinators assisting with event planning, setup, and execution.

• Event servers and bartenders providing catering services during events.

• Event support staff assisting with logistics, audiovisual setup, and guest management.

Laundry Services:

• Laundry attendants responsible for washing, drying, and folding linens and towels.

• Linen room attendants managing inventory, restocking supplies, and organizing linens for distribution

Safety and Security:

• Security personnel monitoring the premises, enforcing safety protocols, and responding to incidents.

• Loss prevention specialists implementing measures to prevent theft and ensure guest safety.

• Health and safety officers ensuring compliance with health and safety regulations and implementing protocols to protect staff and guests.